Fintech · Internal CRM & Payments Platform

Payment Operations CRM — Stripe payments and live financial data in one workflow

A purpose-built internal CRM with native Stripe payment-link generation and real-time Financial Connections visibility — eliminating manual reconciliation and disconnected workflows.

5 Milestones

Scope

5 Weeks

Timeline

API-first

Architecture
“Payment operations CRM dashboard showing Stripe payment-link creation, tracked balance, active links, and Financial Connections alerts.”

A payments operator ran a high volume of case-based payment workflows on a patchwork of spreadsheets, manually generated payment links, and disconnected banking portals. We replaced it with a lean, precise CRM built around one workflow — case → payment → financial data, in one place.

Key Results Achieved

One system, from case to payment to reconciliation

Everything a case needs — records, payment links, and live bank data — without touching an external tool.

1

Unified system replacing multiple disconnected tools

0

Manual data duplication between CRM and payments

5 wk

Architecture to production deployment

The approach

Challenge & solution

The challenge

There was no single source of truth. Payment links were not tied to case records, financial data lived in separate banking portals, and every action meant jumping between tools and copying data by hand — producing mismatched records, delayed payments, and zero visibility into a client’s financial status during an active case.

Business challenges

Eliminate manual reconciliation across spreadsheets and portals
Tie every payment link directly to a case and account number
Give the team live financial status inside the case they’re working
Ship a lean tool around one workflow, not a bloated CRM

Technical challenges

Generate Stripe payment links programmatically, scoped to each case
Surface linked bank accounts, balances, and transactions in context
Keep sensitive financial data minimal and permission-scoped by design
Import existing spreadsheet data and auto-populate account details

Our solution

An API-first CRM where each case surfaces its client’s linked bank accounts, real-time balances, transaction history, and account-owner details directly inside the case record — with Stripe payment links generated in the same view.

Core features delivered

Linked account visibility
Stripe Financial Connections surfaces each client’s linked bank accounts directly inside the case record — no portal switching, no manual lookups.

Real-time balances
Account balances are pulled and displayed in context, with a manual refresh trigger so the team syncs the latest data on demand without polling overhead.

Transaction history
Full per-account transaction history is accessible within the case view, so the team can verify payment status without leaving the CRM.

Account owner details
Financial Connections surfaces account-holder identity data — a verified layer of client information tied to the case and account number.

Case-scoped payment links
Stripe payment links are generated and tied directly to case and account numbers, with field validation and error handling on every request.

Key Results Achieved

Architecture & technical build

Everything a case needs — records, payment links, and live bank data — without touching an external tool.

Architecture & technical build

The system was designed API-first — every feature communicates through clean backend endpoints rather than embedded logic, keeping the frontend light, the data consistent, and the system easy to extend without structural debt.

Architecture overview

Case-scoped relational model — payment links and financial data always tied to a case
Financial data fetched fresh on demand or manual refresh — never stored beyond display
Minimal permissions by design — Financial Connections access scoped per case
Clean REST endpoints so features extend without touching the frontend

Key technical components

Stripe Payment Links service
Backend integration that generates case-scoped payment links with validation and error handling.

Financial Connections layer
Fetches linked accounts, balances, transactions, and owner details on demand with a manual sync inside the case view.

Spreadsheet import & field mapping
CSV/Excel upload that auto-populates account numbers and client details into the case model.

Secure auth & scoping
Per-case scoping of sensitive financial data with a secure auth layer and minimal retained

Tech stack
Outcomes

Results & impact

Early outcomes

Open a case, see client financials, generate a payment link, and track status without any external tool
Multi-step, multi-system work now takes seconds
No manual data duplication between CRM and payment systems

Business impact

Architecture supports multi-user roles and reporting dashboards
Room for automated payment reminders and deeper financial analytics
Scope can expand without a system rebuild or structural debt
Product screens

A look inside

“Payment operations CRM cases dashboard listing merchants, verification status, balances, Financial Connections status, and payment-link actions.”
“Payment operations CRM case detail showing account balances, bank ownership verification, connection details, and a Generate Stripe Link button.”
“Payment operations CRM sync screen with an upload area for importing a case list from a CSV or XLSX file.”
“Payment operations CRM settings page showing workspace details, Stripe connection, automatic refresh schedule, and team roles.”
“PMT220 Payments internal CRM sign-in screen with email and password fields and a Google sign-in option.”
“Payment operations CRM sync screen with an upload area for importing a case list from a CSV or XLSX file.”
“Payment operations CRM settings page showing workspace details, Stripe connection, automatic refresh schedule, and team roles.”
“PMT220 Payments internal CRM sign-in screen with email and password fields and a Google sign-in option.”
“Payment operations CRM sync screen with an upload area for importing a case list from a CSV or XLSX file.”
“Payment operations CRM settings page showing workspace details, Stripe connection, automatic refresh schedule, and team roles.”
“PMT220 Payments internal CRM sign-in screen with email and password fields and a Google sign-in option.”
“Payment operations CRM sync screen with an upload area for importing a case list from a CSV or XLSX file.”
Our Work

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The last step

Have an operations workflow trapped across too many tools?

We build lean, API-first internal tools that unify case data, payments, and financial visibility into one workflow — shipped in weeks, not quarters.

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