Fintech · Internal CRM & Payments Platform

Payment Operations CRM — Stripe payments and live financial data in one workflow

A purpose-built internal CRM with native Stripe payment-link generation and real-time Financial Connections visibility — eliminating manual reconciliation and disconnected workflows.

5 Milestones

Scope

5 Weeks

Timeline

API-first

Architecture

A payments operator ran a high volume of case-based payment workflows on a patchwork of spreadsheets, manually generated payment links, and disconnected banking portals. We replaced it with a lean, precise CRM built around one workflow — case → payment → financial data, in one place.

Key Results Achieved

One system, from case to payment to reconciliation

Everything a case needs — records, payment links, and live bank data — without touching an external tool.

1

Unified system replacing multiple disconnected tools

0

Manual data duplication between CRM and payments

5 wk

Architecture to production deployment

The approach

Challenge & solution

The challenge

There was no single source of truth. Payment links were not tied to case records, financial data lived in separate banking portals, and every action meant jumping between tools and copying data by hand — producing mismatched records, delayed payments, and zero visibility into a client’s financial status during an active case.

Business challenges
Eliminate manual reconciliation across spreadsheets and portals
Tie every payment link directly to a case and account number
Give the team live financial status inside the case they're working
Ship a lean tool around one workflow, not a bloated CRM
Technical challenges
Generate Stripe payment links programmatically, scoped to each case
Surface linked bank accounts, balances, and transactions in context
Keep sensitive financial data minimal and permission-scoped by design
Import existing spreadsheet data and auto-populate account details

Our solution

An API-first CRM where each case surfaces its client’s linked bank accounts, real-time balances, transaction history, and account-owner details directly inside the case record — with Stripe payment links generated in the same view.

Core features delivered

Linked account visibility

xStripe Financial Connections surfaces each client’s linked bank accounts directly inside the case record — no portal switching, no manual lookups.

Real-time balances

Account balances are pulled and displayed in context, with a manual refresh trigger so the team syncs the latest data on demand without polling overhead.

Transaction history

Full per-account transaction history is accessible within the case view, so the team can verify payment status without leaving the CRM.

Account owner details

Financial Connections surfaces account-holder identity data — a verified layer of client information tied to the case and account number.

Case-scoped payment links

Stripe payment links are generated and tied directly to case and account numbers, with field validation and error handling on every request.

Under the hood

Architecture & technical build

The system was designed API-first — every feature communicates through clean backend endpoints rather than embedded logic, keeping the frontend light, the data consistent, and the system easy to extend without structural debt.

Architecture overview

Case-scoped relational model — payment links and financial data always tied to a case
Financial data fetched fresh on demand or manual refresh — never stored beyond display
Minimal permissions by design — Financial Connections access scoped per case
Clean REST endpoints so features extend without touching the frontend

Key technical components

Stripe Payment Links service

Backend integration that generates case-scoped payment links with validation and error handling.

Financial Connections layer

Fetches linked accounts, balances, transactions, and owner details on demand with a manual sync inside the case view.

Spreadsheet import & field mapping

CSV/Excel upload that auto-populates account numbers and client details into the case model.

Secure auth & scoping

Per-case scoping of sensitive financial data with a secure auth layer and minimal retained data.

Tech stack
How we built it

Implementation timeline

Each milestone shipped something functional before moving forward — no black-box delivery.

01

Milestone 1

Discovery & system architecture

Finalized workflow mapping, defined the data schema, planned Stripe API integration points, and established the project architecture and database structure.

02

Milestone 2

CRM dashboard & case management

Built the internal dashboard, case creation and management flow, spreadsheet upload/import logic, and auto-population of account numbers and client details.

03

Milestone 3

Stripe payment links integration

Implemented payment-link generation tied directly to case and account numbers, with backend API integration, field validation, and error handling.

04

Milestone 4

Financial Connections integration

Surfaced linked accounts, real-time balances, transaction history, and account-owner details — with manual refresh/sync inside the case view.

05

Milestone 5

Testing, QA & deployment

End-to-end testing across all flows, security review, bug resolution, production deployment, and handoff documentation.

Outcomes

Results & impact

Early outcomes

Open a case, see client financials, generate a payment link, and track status without any external tool
Multi-step, multi-system work now takes seconds
No manual data duplication between CRM and payment systems

Business impact

Architecture supports multi-user roles and reporting dashboards
Room for automated payment reminders and deeper financial analytics
Scope can expand without a system rebuild or structural debt
Our Work

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